Privacy Policy

At Khaitily, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your personal data when you visit or use our marketplace. By accessing our website, you agree to the practices described below.

1. Who We Are

Khaitily operates as an online fashion marketplace connecting customers with tailors, designers, and fashion shops.

For privacy-related questions, you may contact:

2. Information We Collect

We may collect different types of information depending on how you interact with our website:

Account Information

  • Name

  • Email address

  • Password (encrypted)

  • Contact number

  • Billing & shipping address

Payment Information

  • Billing details

  • Payment method
    (We do NOT store full card information. All payments are handled via secure third-party gateways.)

Order & Transaction Details

  • Order details

  • Purchase history

  • Delivery information

  • Order status

Website Usage Data

  • IP address

  • Browser and device type

  • Pages visited

  • Time spent on site

  • Cookies and tracking data

Vendor Information (Tailors, Designers, Shops)

  • Business name

  • Contact details

  • Store profile information

  • Uploaded products and images

3. How We Use Your Information

We use your data to:

  • Process and manage orders

  • Handle payments and deliveries

  • Create and maintain customer/vendor accounts

  • Provide customer support

  • Send updates and promotions (only if you opt-in)

  • Improve website performance and user experience

  • Maintain business, legal, and accounting records

  • Prevent fraud and enhance security

4. Cookies & Tracking

We use cookies to:

  • Remember your preferences

  • Keep you logged in

  • Improve website performance

  • Analyze traffic and usage

  • Support marketing functions

You may disable cookies in your browser, but some features (cart, login, saved items) may not work properly.

5. How We Share Your Information

We may share your data with trusted third parties only when required:

  • Secure payment processors

  • Shipping & delivery partners

  • Marketing or analytics service providers

  • Legal authorities (when required by law)

We never sell your information to third parties.

6. Data Retention & Your Rights

We retain your information only as long as necessary for:

  • Legal compliance

  • Business operations

  • Customer services

You have the right to:

  • Request access to your data

  • Correct inaccurate information

  • Request deletion (where legally allowed)

  • Opt out of marketing emails

To exercise your rights, contact info@khaitily.com.

7. Data Security

We protect your information using:

  • Secure servers

  • Encrypted data handling

  • Restricted internal access

  • Fraud & security monitoring

8. Vendor Information

If you register as a vendor:

  • Your business profile and uploaded products may appear publicly

  • We may store and process your data for marketplace operations

  • You agree to these terms by joining as a vendor

9. Changes to This Policy

We may update this Privacy Policy at any time to meet legal or business requirements. Updated versions will be posted on our website.